Privacy Policy

1. Introduction

Essinara Digital Concepts ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. We are a CAC-registered digital innovation company based in Warri, Delta State, Nigeria, serving clients globally.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. By using our website and services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We collect the following personal information:

• Full Name — To address you personally and manage your account
• Email Address — For communication, project updates, and newsletters (with your consent)
• Phone Number — For project-related calls and support
• Company Name — To understand your business context (optional)
• Project Details — Information you provide about your projects and requirements
• Account Credentials — Securely hashed password for your account
• Country & Currency — To personalize your experience with local currency and pricing

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• IP Address — For geographic distribution and fraud prevention
• Browser Type & Version — For compatibility and user experience
• Pages Visited — To understand user behavior and improve content
• Time & Date of Visit — For analytics and troubleshooting
• Referring Website — To understand how users find us

2.3 Third-Party Services

We use the following third-party services:

• Google Analytics — For website analytics (data anonymized where possible)
• Paystack — For payment processing (Nigeria)
• Flutterwave — For payment processing (International)
• PayPal — For payment processing (Global)
• Stripe — For payment processing (Global)

We do not store your payment information on our servers.

3. How We Use Your Information

We use your information for the following purposes:

• Service Delivery — To provide, maintain, and improve our services
• Communication — To send project updates, respond to inquiries, and provide support
• Account Management — To create and manage your client account
• Newsletter & Marketing — To send promotional content (only with your explicit consent)
• Analytics — To understand user behavior and improve our services
• Security — To detect and prevent fraudulent activity and unauthorized access
• Legal Compliance — To comply with applicable laws and regulations
• Currency Localization — To display prices and invoices in your local currency

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual Necessity — To perform our contractual obligations when you engage our services
• Consent — When you have given explicit consent (e.g., for newsletters, marketing)
• Legitimate Interest — For purposes such as improving our services, ensuring security, and communicating with clients
• Legal Obligation — To comply with applicable laws and regulations

5. Data Retention

We retain your personal data as follows:

• Client Data — Retained as long as you remain a client or as long as you wish us to handle your future projects. If you wish to have your data deleted, you may request it at any time.
• Newsletter Subscribers — Retained until you unsubscribe or request deletion
• Analytics Data — Retained for up to 26 months for anonymous analytics
• Financial Records — Retained for 7 years to comply with tax and accounting obligations (if applicable)

6. Data Security

We implement industry-leading security measures to protect your information:

• 100% Data Protection — All data transmitted between your browser and our servers is encrypted using SSL/TLS
• Secure Storage — Your passwords are securely hashed and never stored in plain text
• Access Control — Only authorized personnel have access to your data on a need-to-know basis
• Regular Audits — We continuously review and update our security practices
• Best Practices — We follow global security standards to ensure your data is protected at all times

7. Cookies

We use cookies to enhance your experience on our website. Cookies are small text files stored on your device. We use:

• Essential Cookies — Necessary for basic website functionality (e.g., session management)
• Analytics Cookies — To understand how you interact with our website (Google Analytics)
• Preference Cookies — To remember your preferences and settings

You can manage or disable cookies through your browser settings. However, this may affect your experience on our website.

8. Your Rights

As a user, you have the following rights regarding your personal data:

• Right to Access — Request a copy of the personal data we hold about you
• Right to Rectification — Request corrections to inaccurate or incomplete data
• Right to Erasure — Request deletion of your personal data (subject to legal obligations)
• Right to Restrict Processing — Request limitation of how we process your data
• Right to Data Portability — Request your data in a structured, machine-readable format
• Right to Object — Object to processing of your data for marketing or legitimate interests
• Right to Withdraw Consent — Withdraw consent at any time (for consent-based processing)

To exercise any of these rights, please contact us at hello@essinara.com.

9. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

10. International Users

We welcome clients from around the world. Your data may be processed in Nigeria where our servers are located. By using our services, you consent to the transfer of your data to Nigeria. We take appropriate measures to ensure your data is protected in accordance with this Privacy Policy.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated date. We encourage you to review this policy regularly.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: hello@essinara.com
• Phone: +234 907 791 5678
• Address: Ugbomoro by Cornerstone Christian Church, River Road, Effurun, Delta State, Nigeria